VR & XR Training for Customer Service & Sales
VIRTUAL REALITY
Deliver exceptional service and close more deals by training your teams in realistic, interactive simulations. BOM Solutions’ VR and XR training modules help staff refine communication, handle difficult customers, and practice persuasive selling techniques in a safe, repeatable environment. Whether it’s retail, hospitality, tech, or B2B sales—our immersive training solutions sharpen soft skills where it counts most: in real-time conversations.
Chosen by INDUSTRY LEADERS worldwide
Customer Service & Sales Training Reimagined Through Immersive VR & XR
Customer expectations are rising, and the margin for error is shrinking. BOM Solutions equips your teams with the tools to excel in any customer interaction. Through immersive VR and XR simulations, employees can navigate high-pressure conversations, pitch with confidence, and resolve issues with professionalism. This hands-on approach builds not just knowledge—but empathy, resilience, and technique.
You get consistent training across locations, measurable performance data, and a faster path to confident, capable customer-facing teams.
Why Use VR & XR for Customer Service & Sales Training?
Unlike scripted roleplay or passive video modules, immersive training puts employees inside realistic conversations—helping them practice, reflect, and improve.
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Simulate difficult customer interactions and objections
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Build emotional intelligence and active listening skills
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Practice upselling, cross-selling, and closing techniques
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Develop confidence handling complaints, returns, or negotiations
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Standardize training quality across customer-facing roles
Key Features of Our VR & XR Training Modules
Our VR and XR training modules are tailored for diverse industries and scenarios, making them ideal for frontline teams and consultative sales roles alike.
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Dynamic, branching dialogue simulations with customer avatars
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Soft skill development: tone, empathy, de-escalation, persuasion
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Scenario-based learning: in-store, on-site, or over the phone
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Instant feedback and coaching within the simulation
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Performance dashboards to track skill growth and completion
Who Benefits from VR & XR Customer Service & Sales Training?
Whether you’re training new hires or refining the skills of seasoned pros, immersive training delivers fast, consistent results across customer-facing roles.
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Retail and hospitality teams improving in-person service
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Call center and support agents handling complex inquiries
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B2B sales teams practicing pitches, demos, and follow-ups
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Franchise or multi-site businesses needing consistent CX
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Tech and SaaS reps navigating consultative selling processes
Measurable Results & ROI
Immersive training improves the human side of business—driving stronger customer relationships and measurable business outcomes.
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45% improvement in conflict resolution accuracy
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30% faster onboarding for new sales and service staff
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Higher customer satisfaction and NPS scores
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Increased conversion rates and average deal size
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Lower employee turnover in customer-facing roles
Our Industry Specializations in Immersive XR Training
MANUFACTURING
Train teams to improve efficiency, reduce downtime, and safely handle high-risk scenarios.
HEALTHCARE
Train medical professionals with hands-on, realistic simulations for better patient outcomes.
EDUCATION
Train students through immersive, real-world experiences that bring subjects to life.
PHARMACEUTICALS
Train professionals to simulate complex drug trials and streamline regulatory training.
ENGINEERING
Train engineers in virtual environments to test, refine, and perfect their skills.
MILITARY
Train workers in safe job site practices with immersive, risk-free training modules.
CONSTRUCTION
Train workers in safe job site practices with immersive, risk-free training modules.
LOGISTICS
Train staff to streamline warehouse management, equipment handling, and safety protocols.
AUTOMOTIVE
Train teams in vehicle assembly and maintenance using immersive simulations.
TRANSPORTATION & AVIATION
Train for safe operations and emergency response in aviation and transportation.
TELECOMMUNICATIONS
Train telecom teams in network infrastructure and system troubleshooting.
ENERGY & UTILITIES
Train personnel in equipment handling, safety protocols, and crisis management in high-risk environments.
Virtual Reality Technical Training Benefits
Perfect daily tasks and build confidence
Get hands on training and interact with equipment virtually, no need for plant shutdowns and no consequences if mistakes are made.
Perfect daily tasks and build confidence
Get hands on training and interact with equipment virtually, no need for plant shutdowns and no consequences if mistakes are made.
Perfect daily tasks and build confidence
Get hands on training and interact with equipment virtually, no need for plant shutdowns and no consequences if mistakes are made.
Revolutionize your onboarding process today.
Book your free consultation and explore how immersive VR and XR training can streamline onboarding, reduce costs, and prepare your team for real-world success.
VIRTAL REALITY
Safety Protocols &
Emergency Response
VIRTAL REALITY
Medical &
Clinical Training
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