VR Training Game for Automotive Service Process

Our Solution

We delivered a VR training game combining immersive hands-on learning with structured inspection logic and customer service simulation.

1. Interactive Service Training Gameplay

A garage-based, 3D VR experience that guides trainees through real-world inspection workflows using gamified logic, randomized challenges, and voice-based feedback.

Key Features:

• 360° interactive garage with 15 vehicle inspection checkpoints

• Randomized task selection (5–10 checkpoints per session) for replayability

• Five difficulty levels based on clue complexity and scenario variation

• Dual voice-over system: customer simulation and internal advisor guidance

• In-VR tablet control panel fixed in trainee view

• Trainer dashboard with real-time visibility of hidden clues and error tracking

• Sessions last 15–20 minutes, ending with a written performance report

2. Integrated E-learning & Knowledge Reinforcement

To deepen understanding, the app supplements gameplay with embedded 2D educational content and quizzes.

Key Features:

• Short, in-app videos explaining inspection logic and customer communication tips

• 3–5 randomized quiz questions delivered via voice-over during gameplay

• Seamless switch between VR training and e-learning content

Technical Overview

Scope of Work

Our team handled the full development cycle, including:

• Concept and storyboard creation with inspection flow logic

• 3D modeling (garage, car, equipment) and asset performance optimization

• Voice-over scripting & dual-role integration

• Game mechanics design with difficulty levels and task randomization

• Quiz logic and e-learning video embedding

• Session control logic and trainer interface implementation

• User testing, feedback refinement, and delivery optimization

Why VR? – Strategic Benefits

Virtual Reality creates a dynamic, risk-free space to train both technical and soft skills, ideal for high-stakes service environments.

Project-Specific Benefits:

• Realistic workshop simulation improves procedural training

• Voice-based customer scenarios build soft skills and sales language

• Gamified repetition enhances motivation and learning retention

• Real-time trainer oversight allows targeted debriefs

• Standardized processes ensure consistent quality across locations

General VR Training Advantages:

• Higher engagement than static materials (PDFs, videos)

• Improved recall through spatial and experiential learning

• Remote-ready training—no physical classroom or vehicles needed

• Faster onboarding and cross-location scalability

• Motivation through game-like structure and challenge levels

The Result

Hyundai now has an innovative VR training tool that:

• Engages trainees in realistic, high-fidelity workshop tasks

• Improves service consistency across all locations

• Builds soft skills through simulated customer interactions

• Equips trainers with live session oversight and error monitoring

• Adapts seamlessly to multiple VR platforms with controller and eye-tracking support

This solution sets a new benchmark in automotive service training by blending gaming mechanics with practical learning, transforming how teams are prepared for real-world customer and technical service.